Community Manager

Role Summary

  • Title: Community Manager

  • Location: Remote

  • Availability: 40+ hours per week

  • Reporting to: Sam Mazzarelli

  • Comp: Competitive based on experience

  • Benefits: N/A

Position’s Core Function

This role owns the success of our SENT Essential platform, the bedrock offering for all of our membership offerings. This person will be responsible for our community platform, as well as the core offerings within the SENT Network community, executing and improving upon these offerings to ensure an excellent baseline member experience. This is a highly collaborative role, both within the Community Success team and across marketing and sales. 


Responsibilities

  • Manage Essential Member Experience – Oversee and provide platinum customer service through new member onboarding calls, frequent feedback check-ins, and offboarding processes.

  • Grow & Support Member Engagement – Manage SENT Circles, digital events, and community interactions on Hivebrite.

  • Oversee Member Resources & Content – Organize, curate, and communicate platform content, without creating it.

  • Maintain Core Processes and CRM – Keep member data updated for accurate segmentation, effective upselling, and personalized service.

  • Emcee’s Digital Event & Circle Management – Oversee event pre-registration and member updates within circles and events.

  • Strengthen and expand the mentor network to support member growth and transformation.

  • Support local chapter leaders in executing impactful events that deepen connections and engagement.

  • Amplify the impact of SENT by telling authentic member stories that reflect transformation and mission.

  • Build and maintain a strong pipeline of qualified business coaches for fellowship and advisory services.

  • Deepen Fellowship member engagement


Desired Experience & Qualifications 

  • BA/BS in Business Administration or a related field is preferred, but not required.

  • Minimum of 3- 5+ years in membership organizations, community management, customer success, or event coordination.

  • A Self-Starter who is proactive and independent, with a positive approach to tackling challenges.

  • Recruiting Background

  • Ability to manage multiple high-priority projects and activities with strict deadlines. 

  • Exceptional written and oral communication and interpersonal skills.

  • Proficiency in Google Workspace and Microsoft Office Suite.

  • Familiarity with project management software.

  • Basic understanding of billing and subscription models.

  • High attention to detail in all tasks.

  • Ability to work well within a team and foster strong cross-departmental relationships.